Case Study – Specialist Pipe Unblocking

The Problem

We were contacted by a franchisee with repeated blockages and flooding coming from a pipe leading from a drinks machine in their restaurant. Staff had attempted to clear the blockage repeatedly however the problems continued.

The Restaurant

Site Visit

The next morning we arranged a site visit and gained access to the pipe via a crawl space the owner had been unaware was even there. We were able to identify the pipe and complete a CCTV survey of it where we found the blockage was caused by a combination of a build up of scale (likely sugar syrup from the drinks machine) and a brush stuck inside it. This was
probably the result of one of the attempts by staff to clear the blockage themselves.

No Standard Solutions

We reviewed the evidence and looked at what we could do to help. The normal solution would be to use high pressure water jetting to attempt to clear the blockage. However given the small diameter of the pipe and the brush being lodged firmly in place this was
impossible.

Before and after removing the scale and blockage

Our Solution

We advised our client that the best way forward would be to use a specialist piece of cutting equipment. This would be powerful enough to strip away the scale of hard set syrup and break the brush free from where it was lodged.

We used the cutter to strip the scale from the sides of the pipe, increasing its diameter and helping to prevent further blockages, we then were able to dislodge the brush from the pipe with the cutter and pull it out using retrieval rods.

Lessons Learnt

It’s tempting to attempt to fix drainage problems yourself. Sometimes this might work, but when it doesn’t you can often make the problem much worse. What happened here was the attempt to clean the pipe by using a brush had ended up blocking the pipe almost completely. In most cases, the quickest and easiest solution to your problem will be to contact E.D.S. 
discuss your problem with them and they will get the job done efficiently, saving you the inconvenience, disruption and potential loss of sales.

Our Organisation have an arrangement with E.D.S. to provide a Drainage Cleansing / Extraction Programme, twice a year.  Since we were introduced  to each other via Severn Trent Water, over 7 years ago, E.D.S have been recognized as an outstanding contractor and are now included in the McDienstens list of Support Companies

– Ken Hair McDonald’s Franchisee